Returns &
refunds.
We want you to shop with confidence. If something isn't right with your purchase, our straightforward return policy is designed to make the process clear and easy.
60-day return policy.
Merchandise must be returned within 60 days and in the same condition it was received.
A simple policy built
around customer confidence.
At Afiacart, we understand that sometimes a product may not be what you expected. That's why we provide a 60-day return window for eligible merchandise.
To qualify for a return, merchandise must be returned within 60 days and must remain in the same condition in which it was received. Depending on the product, additional conditions may apply.
Please review the information below before sending an item back. If you are unsure whether your order qualifies, our support team can help.
60-day window
Merchandise must be returned within 60 days of receiving your order.
Same condition
Returned merchandise should be in the same condition it was received, including its packaging and accompanying items where applicable.
Clear process
Contact Afiacart support and provide your order information before returning an item.
Refund review
Returned merchandise may be inspected before a refund or other approved resolution is processed.
How to return
an item.
Check your eligibility
Confirm that the merchandise is within the 60-day return window and remains in the same condition in which it was received.
Contact Afiacart
Contact our support team with your order information and explain why you would like to return the merchandise.
Follow return instructions
Our team will provide the appropriate instructions for returning your merchandise. Please do not send an item to an address unless you have received the applicable return instructions.
Return the merchandise
Package the item securely and return it according to the instructions provided. Keep any applicable shipping or return documentation until the process is complete.
Inspection & resolution
Once received, the merchandise may be reviewed to confirm that it meets the applicable return requirements. An eligible refund or other approved resolution can then be processed.
Before you
send it back.
Eligible returns
- Merchandise returned within 60 days.
- Products returned in the same condition in which they were received.
- Items accompanied by their original packaging and included accessories where applicable.
- Products that meet any additional product-specific return requirements.
Important conditions
- Items returned after the 60-day return window may not qualify.
- Merchandise that has been substantially used, damaged or altered may not qualify.
- Missing accessories, packaging or components may affect return eligibility.
- Certain products may have additional restrictions or may be non-returnable.
Return it in the
same condition.
To help us process your return smoothly, merchandise should be returned in the same condition it was received.
Should be in its received condition.
Keep original packaging where applicable.
Include applicable accessories and components.
Keep relevant order and return information.
What happens
after a return?
After returned merchandise is received, it may be inspected to determine whether it satisfies the applicable return requirements.
If the return is approved, the applicable refund will be processed using the appropriate refund method. The time for the funds to appear may depend on the payment method and financial institution involved.
If a returned item does not meet the applicable requirements, Afiacart may contact you regarding the available resolution.
Need a different product?
Depending on the product and circumstances, an exchange or alternative resolution may be available. Contact Afiacart support before returning the item so we can guide you through the appropriate option.
A few things
to keep in mind.
01 Are all products eligible for return?+
Not necessarily. Some products may have specific restrictions or may not be eligible for return. Product-specific conditions may apply, so please review the relevant product information before purchasing or returning an item.
02 When does the 60-day period begin?+
The return window is based on the merchandise being received. Merchandise must be returned within 60 days to be considered under this return policy.
03 Can I return an item after 60 days?+
Returns submitted after the 60-day return period may not qualify under the standard Afiacart return policy. Contact support if you have an unusual circumstance that needs to be reviewed.
04 What if my item arrived damaged?+
If merchandise arrives damaged, incorrect or otherwise different from what you ordered, contact Afiacart support as soon as possible and provide your order information. We can then guide you through the appropriate resolution.
05 How can I check my order?+
You can access your Afiacart account to review your orders and available account information.
Go to My Account →Helpful Afiacart pages.
Not sure if your item qualifies?
Contact the Afiacart support team before returning your merchandise. We're here to help.
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60-day Return Policy
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About Us
Afiacart is a trusted online marketplace offering quality products, great deals, secure payments, & convenient delivery.
- +(805) 498-4719
- Support@afiacart.com
- 3421 Lesser Dr Newbury Park, CA 91320
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